TICKET REFUND POLICY
We are a small non-profit organization, and we must make commitments to venues and third parties well in advance, so attendee cancellations can affect us dramatically. In the event you need to request a cancellation for your ticket/reservation, kindly note the following timeline relative to the availability of a refund:
More than 60 days prior – Toniic will refund the net amount of the ticket in full up to 60 days before the event. The ticket purchase processing fee as charged by our third party registration platform is not refundable.
Between 30 and 60 days prior – Toniic will refund 50% of the net amount of the ticket up to 30 days before the event. The ticket purchase processing fee as charged by our third party registration platform is not refundable.
Less than 30 days prior – No refunds for any reason will be given for cancellations requested within 30 days of the event. No exceptions. We do not give credit toward a future event ticket purchase.
If you find that you cannot attend and it is less than 30 days prior to the event, tickets are fully transferable to other Toniic Members. The purchaser of the ticket should email info@toniic.com with the following information about the new attendee: name, email address, cell phone number, job title, and company name. Any financial arrangements between the members involved will be handled by the members themselves.
All cancellations or transfer requests must be submitted by email to info@toniic.com.
Please note that, for reasons outside of our or your control, including but not limited to severe weather, earthquakes, acts of terrorism, government intervention, travel restrictions, health issues/quarantine (including COVID-19), we may need to cancel an event, or you may be unable to attend an event. To mitigate this risk, we strongly suggest that members secure travel insurance to cover registration fees, hotel, and transportation costs. Toniic is unable to act as an insurer of last resort to its members.